Tip：In case of holidays, the delivery time will be delayed by around 5 days.Please contact us if you need help

Email: service@gooccio.com

We cooperate with DHL, FedEx, UPS, TNT, ect. for the customers who choose Expedited Delivery.

The production time does not include transportation time, regardless of which shipping method is selected at checkout.We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order is shipped. The link will take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1 business day, please double check your junk/spam or promotions folder.

Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier.Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to review their shipping and billing information thoroughly prior to checking out to ensure no any possible delays. 

INTERNATIONALS SHIPPING TAX

If import duties and taxes occured to your order, which are excluded in the express cost, you have paid and are levied once your package reaches your country. GOOCCIO is NOT responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. But you can contact us for an invoice. Please note that the shipping carrier may pay on behalf of you for any duties and taxes, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. On some occasions, you may receive an invoice from them after the delivery of goods, for the charges they have paid on behalf of you at the destination, plus a small administration fee. As we are unable to advise the amount of what these fees might be, we recommend you to contact your country's customs office or tax agent for charges and rates on importing products.

MILITARY ADDRESS

Orders shipped to Hawaii, Alaska or any of the US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only. For military orders, delivery times can be upwards of 15-20 business days.

AUTOMATIC RETURNS AND WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you would like to change your shipping address, please write to us at service@gooccio.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is to wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you a refund.

All the orders and orders with high value products are signature requested. If the signature request is waived or you have signature exemption agreement with FedEx, DHL or TNT, GOOCCIO will no longer be responsible for any lost or damage of the package.